What scratch-and-dent appliances actually mean

Same fridge, less money

Scratch-and-dent and open-box appliances are usually the same models you will see on a big-box floor—sold cheaper because of cosmetic damage, packaging damage, or display use. Function should still match the manufacturer’s specs, but you have to verify that in person.

What the dent actually looks like

• Cosmetic only means the finish: a crease on a side panel, a scratch on a door, a ding on a corner you may never see against a wall.
• Ask the store to show every side under good light—including the back and the side that will face a wall or cabinet.
• Open-box usually means unused with opened packaging; floor model means it sat on display; factory scratch-and-dent often comes from shipping or handling before retail.
• A lower price is not automatically a better deal until you compare the exact model’s current street price and confirm warranty transfer in writing.

Percentage-off tags are advertising. Compare the asking price to the same model’s current street price, and inspect the damage yourself before you decide it’s a deal.